Exchanges must logged / requested within 14 daysfrom date of delivery of your purchase.
Refunds must be logged / requested within7 daysfromdate of delivery of your purchase.
To be eligible for an exchange or refund, the item must be unused and in its original condition.
The item must contain the original tags.
Sale items will not be refunded.
If you qualify for a refund, you will be refunded according to your original method of payment.
If your return meets the above requirements, here is what you can expect from our process:
1. Log your return or exchange here. You'll be asked to enter your order number and email address. Please ensure that you are eligible for a return as the process will not continue if your return falls out of the stipulated returns policy deadlines. Please select your return options: exchange for another item, exchange for a gift card or refund via your original payment method.
2. Prepare the return parcel: Please pack the product in either the original packaging or in a suitable box / flyer bag to protect the products on for their return.
3. Collection: We will immediately notify the couriers to collect the order. This is usually collected the same day. VERY IMPORTANT:You'll receive a PDF waybill on email to print and include with your return parcel (please keep your eye on your spam folder).
4. Receive & Review: When the package arrives back at the warehouse, the items will be inspected before the refund or exchange is authorised. This process can take up to 2 days after arrival at our warehouse for your original payment to be reversed, a gift card to be issued or a replacement item to be sent.
Exchanges are packed and prepared the moment your exchange request is submitted, and dispatched of once your original order is received and inspected.
Refund to your original payment method or EFT can take 1-5 working days to process, and may take an additional 2-3 working days to reflect in your account.
Refund to Gift Card is immediate at time of processing.
If your return does not meet the requirements and is rejected, we will get in touch and let you know why and to arrange to have the item couriered back to you.
We deliver most packages within 3-5 working days.
Please note we only deliver in South Africa.
The moment it leaves our warehouse you will be notified by email and a tracking link will be sent to you.