RETURN POLICY

Thank you for shopping at Tribute!

To log a return, please click here: Log A Return

Your return is subject to the following:

Refunds must be logged / requested here within 7 days from date of delivery of your purchase.
Exchanges must be logged / requested here within 14 days from date of delivery of your purchase
To be eligible for an exchange or refund, the item must be unused and in its original condition.
The item must contain the original tags.
Sale & Promo items will not be refunded or exchanged under any circumstances.
If you qualify for a refund, you will be refunded according to your original method of payment.

COSTS INVOLVED: All deliveries of orders are on us!

Returning for an Exchange? Your first exchange is also on us! We will pay for both the collection and the delivery of your replacement item. Anything after that will be charged at R100 per courier. You'll have 14 days from delivery of your exchanged item to tell us if you'd like to return / exchange it.
Returning for a refund? Refund pick ups will be charged at R100 per pick up. This amount will be deducted when your refund payment is paid back to you.
We no longer offer store credit.

If your return meets the above requirements, here is what you can expect from our process:

1. Log your return or exchange here. You'll be asked to enter your order number and email address. Please ensure that you are eligible for a return as the process will not continue if your return falls out of the stipulated returns policy deadlines. Please select your return options: exchange for another size, another item, or refund via your original payment method.

2. Prepare the return parcel: Please pack the product in either the original packaging or in a suitable box / flyer bag to protect the products.

3. Collection: We will notify the couriers to collect the order. This is usually collected the same day, or the following business day. VERY IMPORTANT: You'll receive a PDF waybill on email to print and include with your return parcel (please keep your eye on your spam folder).

4. Receive & Review: When the package arrives back at the warehouse, the items will be inspected before the refund or exchange is authorised. This process can take up to 2 days after arrival at our warehouse for your original payment to be reversed or a replacement item to be sent.

Exchanges are packed and prepared the moment your exchange request is submitted, and dispatched once your original order is received and inspected.
Refund to your original payment method can take 1-5 working days to process, and may take an additional 2-3 working days to reflect in your account.

If your return does not meet the requirements and is rejected, we will get in touch and let you know why and to arrange to have the item couriered back to you.

Absolutely love them

Absolutely love them. The fit perfectly on the hips (not baggy or bulky), and then spacious on the legs with out being balloons. Slimming and comfortable

OMG! I am obsessed with the Shiloh Red Sneaker

OMG! I am obsessed with the Shiloh Red Sneaker. It is so comfy and truly to the word as I normally wear Froggie and this sneaker is on point for comfort. I also love the retro colour as it gives my outfit that funky look. AND...Tribute so bEAUtifully gift wrapped the boxes. It truly felt like a surprise gift! Thank you!

Shiloh Leather Sneaker In Red, Orange & White

Love it! I’ve worn it on repeat since it arrived

Love it! I’ve worn it on repeat since it arrived 🩵

Awesome sneakers

Awesome sneakers. I love them!

Lyra Leather Platform Sneaker In Bottle Green

Denim shorts with daisies

Perfect fit and length. I love them!

Denim Shorts with Embroidered Daisies in White

I was worried about sizing but true to size and

I was worried about sizing but true to size and so comfortable and excellent quality

It’s just gorgeous

It’s just gorgeous. Beautiful comfortable fir that looks great on its own or gorgeous under a denim jacket amongst others.

LOVE

LOVE LOVE

Remi Leather Sneaker In Navy Snake

What a lovely pair of sneakers,

Comfort meets Style

Beautiful set, comfy enough to wear around the house and classy enough to dress up and wear out for the evening. The fabric is great to pack for travelling as the crepe doesn't show 'suitcase fatigue'. I'm a size 34\36, it's a bit more fitted on me than on the models pictured but still very flattering.

Tierra Italian Crepe Viscose Waistcoat and Palazzo Set in Black

Shiloh pink

Most comfortable

Very pleased with my purchase

Very pleased with my purchase, great service!

Shiloh Leather Sneaker In Silver & White

Awesome

Awesome jean

Tropical Print Reversible Jeans in Navy Blue

Beautiful summer dress!

The dress is super nice and I love the texture of y
It. It feels nice and soft. My husband approved it. He told me it wss his favourite dress now. And I'm also loving it of course! The colour is so pretty! I strongly recommend it.

Linen Blend Bohemian Dress in Stonewashed Grey

Helena Short Bohemian Dress with Tassels in Seagreen

Trendy and comfy!

Love love love my new silver sneakers! Not only do they look great, but they are super comfy for my broader foot. #bestbuy

Just lovely

This is a lovely and flattering dress- you can tie it at the back for a looser or more silhouetted look, which I really appreciate about it.
I’m 1.65cm and it’s a good length (the model is taller).
Material is fairly light-weight, more like a linen-weight.
Stamp of approval from all family members 😁