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Log a return

Here's how you can log a return

1. Log your return or exchange : Click here. You'll be asked to enter your order number and email address. Please read our Returns & Exchanges policy to make sure you're eligible for a return as the process will not continue if your return falls out of the stipulated returns policy deadlines. 

2.  Prepare the return parcel: Please pack the product in either the original packaging or in a suitable box / flyer bag to protect the products on for their return. 

3. Collection: We will notify the couriers to collect the order within 1 working day. Your return is usually collected the same day. VERY IMPORTANT: You'll receive a PDF waybill on email to print and include with your return parcel (please keep your eye on your spam folder). 

4. Receive & Review: When the package arrives back at the warehouse, the items will be inspected before the refund or exchange is authorised. This process can take up to 2 days after arrival at our warehouse for your original payment to be reversed, a gift card to be issued or a replacement item to be sent.
  • Exchanges are packed and prepared the moment your exchange request is submitted, and dispatched of once your original order is received and inspected. 
  • Refund to your original payment method or EFT can take 1-5 working days to process, and may take an additional 2-3 working days to reflect in your account. 

If your return does not meet the requirements and is rejected, we will get in touch and let you know why and to arrange to have the item couriered back to you.

 

Based on 2178 reviews
92%
(2014)
3%
(70)
1%
(29)
1%
(15)
2%
(49)
Yasmin orange sneaker

Very comfortable shoe. Beautiful color!
Very good, friendly, beautifully wrapped and promt delivery from Tribute store!
I recommend the sneaker, as well as Tribute store!!!!

I love my Nicki sneakers, they are so comfortable, soft and beautiful. Look fantastic with dresses and pants. I also loved the way my parcel was wrapped in pretty pink paper, it was a treat to receive a shipment like that ❤️💃

Thinking of ordering another pair. I suffer from neuropathy, but Nicki shoes are so comfortable to wear, it even relieves some of the discomfort... lives up to its star..

So soft and beautiful

Beautiful jacket to compliment my wardrobe

B est sneakers ever !!!

I love my Yasmin Leather Sneakers in Taupe cos the match with everything in my wardrope , they are super comfy and never make your feet feel tired or aching at the end of a long day !!!!

Absolutely delighted with my new jacket which is luxurious and gorgeous!

Tamara Leather Sneaker In Beige And Leopard Print

I absolutely love my new sneakers. Stylish and so comfortable!

Lurex knit

Good quality and luxurious feel.

I haven’t taken them off since re receiving them.

Obsessed

To say I am totally obsessed is an understatement,not only is this a one of a kind garment that makes me excited for winter to come,it also is the most comfortable and interchangeable item,elevating your style to the next level! Super impressed!

Silver Madonna jacket

Love it!

They are absolutely amazing. I feel as if I am walking on cottonwool.

Love it

My Jackie O 3/4 length coat is so soft and warm. I love it x

Reversible Animal Print Jeans

I am loving my reversible jeans. So happy with them.

Italian Lurex Knit with Shimmer Neckline In Blue Marine

Love it! The knit is soft and comfortable. The shimmer adds a bit of glamour.

love these Jeans, great stretch denim, very comfortable and love the 60's/70's look . I let down the hem to make them longer as my legs are quite long , they look Fab! I was complemented the whole weekend on these jeans !

J
Italian Oversized Jumper with Shimmer Star In Aqua
Julie
Aqua Jumper with shimmering star

Beautiful top, lovely fabric & the shimmering star gives it je ne sais quoi!

J
Lyra Sneaker In Taupe
Jane A.

Super service. Loved that the package was even wrapped. Shoes are exactly as in pic and are a very comfortable fit.

P
Positive Vibes Only Italian Track Pants in Black
Patricia A.

Beautiful quality!

Quilted Jacket is beautiful 🌟🌟

My order, is all so beautiful pieces🌟🌟

They are so comfortable and so gorgeous. Where ever go I get loads of compliments.

It is beautiful I love the material. It fits very nice

Lovely and soft, looks great! And the hood adds about 120% to its appeal😊

Wide leg jeans

They are amazing and such a comfy fit. Love the fact that it fits on the thighs and then flares out!