Log a return

1. Log your return or exchange : Click here. You'll be asked to enter your order number and email address. Please read our Returns & Exchanges policy to make sure you're eligible for a return. Once your return is reviewed and if it is eligible and approved, you'll be notified by email. 

2.  Prepare the return parcel: Pack the product in its original packaging, and into a shippable box or other packaging to protect the products on for their return.

3. Collection: We will notify the couriers to collect the order. This is usually collected the same day. VERY IMPORTANT: You need to print out the 4 waybill and attach it to the parcel to be returned. We will send you the Waybills immediately after notifying the courier.

4. Receive & Review: When the package arrives back at the warehouse, the items are inspected before the refund or exchange is authorised. This process can take 2-3 days (longer during high-volume periods).
If the refund is approved, you will receive an email confirming that your money is on its way.

• Refund to your original payment method or EFT can take 1-5 working days to process, and may take an additional 2-3 working days to reflect in your account. Contacting us will unfortunately not speed up this process.
• Refund to Gift Card is immediate at time of processing.