Log a return

Here's how you can log a return

1. Log your return or exchange : Click here. You'll be asked to enter your order number and email address. Please read our Returns & Exchanges policy to make sure you're eligible for a return as the process will not continue if your return falls out of the stipulated returns policy deadlines.

2. Prepare the return parcel: Please pack the product in either the original packaging or in a suitable box / flyer bag to protect the products on for their return.

3. Collection: We will notify the couriers to collect the order within 1 working day. Your return is usually collected the same day. VERY IMPORTANT: You'll receive a PDF waybill on email to print and include with your return parcel (please keep your eye on your spam folder).

4. Receive & Review: When the package arrives back at the warehouse, the items will be inspected before the refund or exchange is authorised. This process can take up to 2 days after arrival at our warehouse for your original payment to be reversed, a gift card to be issued or a replacement item to be sent.

Exchanges are packed and prepared the moment your exchange request is submitted, and dispatched of once your original order is received and inspected.
Refund to your original payment method or EFT can take 1-5 working days to process, and may take an additional 2-3 working days to reflect in your account.

If your return does not meet the requirements and is rejected, we will get in touch and let you know why and to arrange to have the item couriered back to you.

Reversible Animal Print Jeans

I am loving my reversible jeans. So happy with them.

Dark Blue Reversible Denim Jeans with Animal Print

Italian Lurex Knit with Shimmer Neckline In Blue Marine

Love it! The knit is soft and comfortable. The shimmer adds a bit of glamour.

love these Jeans, great stretch denim, very comfortable and love the 60's/70's look . I let down the hem to make them longer as my legs are quite long , they look Fab! I was complemented the whole weekend on these jeans !

Aqua Jumper with shimmering star

Beautiful top, lovely fabric & the shimmering star gives it je ne sais quoi!

Italian Oversized Jumper with Shimmer Star In Aqua

Super service. Loved that the package was even wrapped. Shoes are exactly as in pic and are a very comfortable fit.

Beautiful quality!

Positive Vibes Only Italian Track Pants in Black

Great !

Camille Sleeveless Knitted Viscose Coat in Grey

Quilted Jacket is beautiful 🌟🌟

My order, is all so beautiful pieces🌟🌟

Quilted Bomber Jacket in Leopard Print and Black Piping

They are so comfortable and so gorgeous. Where ever go I get loads of compliments.

Bayley Leather Sneaker In Dark Leopard Print

It is beautiful I love the material. It fits very nice

Jubilee Dress With Floral Print In Pink And Blue

Lovely and soft, looks great! And the hood adds about 120% to its appeal😊

Paris Full Length Knitted Viscose Cardigan with Hood in Grey

Wide leg jeans

They are amazing and such a comfy fit. Love the fact that it fits on the thighs and then flares out!

Awesome!

The service received was brilliant! No difficulty with the ordering and receiving process. I love my beautiful sneakers, they are so comfortable, feel like slippers! I think I would have to buy another pair. :)

Absolutely love them

Absolutely love them

Tamara Leather Sneaker In Beige And Leopard Print

Great quality! Lightning fast delivery!

I couldn't believe how fast this order arrived! And when it did I was so pleasantly surprised by how great the quality was for the price! :)

Miu Italian Chunky Knit Cardigan with Bubble Sleeves and Details In Beige

Cute cardigan

Love this item and can’t wait to wear it this winter👌

Murakami Embellished Knitted Cardigan with Sequin Motif in Black

Excited and Loving love love it. The size is perfect can't wait for winter.

Murakami Embellished Knitted Cardigan with Love Sequin Motif in Cream

Joyful top!

I love this top! The colour is so vibrant, the fabric is cool and comfortable (and beautiful), and I feel great in it. I get lots of compliments when I wear it. :)

Italian Cotton Blouse with Embroidered Sleeves in Mustard

Flowy and feminine

I love the dress - it feels great, and the fabric and colours are really beautiful. I ordered a size down, as recommended by your sizing guide, and it fits perfectly.