Log a return

1. Log your return or exchange : To log a return please enter your name, email address in the contact form bellow & include your order number and the reason for the return in the message area. Please read our Returns & Exchanges policy to make sure you're eligible for a return.


2. Prepare the return parcel: Pack the product in its original packaging, and into a shippable box or other packaging to protect the products on for their return.


3. Collection: We will notify the couriers to collect the order. This is usually collected the same day. VERY IMPORTANT: You need to print out the 4 waybill and attach it to the parcel to be returned. We will send you the Waybills immediately after notifying the courier.

  
4. Receive & Review: When the package arrives back at the warehouse, the items are inspected before the refund or exchange is authorised. This process can take 2-3 days (longer during high-volume periods).
If the refund is approved, you will receive an email confirming that your money is on its way.

  • Refund to your original payment method or EFT can take 1-5 working days to process, and may take an additional 2-3 working days to reflect in your account. Contacting us will unfortunately not speed up this process.
  • Refund to Gift Card is immediate at time of processing.
If the exchange is approved, you will receive an email confirming your exchange order and we’ll start preparing the delivery. 
If your return does not meet the requirements and is rejected, we will get in touch and let you know why and to arrange to have the item couriered back to you.

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