Log a return
Here's how you can log a return
1. Log your return or exchange : Click here. You'll be asked to enter your order number and email address. Please read our Returns & Exchanges policy to make sure you're eligible for a return as the process will not continue if your return falls out of the stipulated returns policy deadlines.
2. Prepare the return parcel: Please pack the product in either the original packaging or in a suitable box / flyer bag to protect the products on for their return.
3. Collection: We will notify the couriers to collect the order within 1 working day. Your return is usually collected the same day. VERY IMPORTANT: You'll receive a PDF waybill on email to print and include with your return parcel (please keep your eye on your spam folder).
4. Receive & Review: When the package arrives back at the warehouse, the items will be inspected before the refund or exchange is authorised. This process can take up to 2 days after arrival at our warehouse for your original payment to be reversed, a gift card to be issued or a replacement item to be sent.
- Exchanges are packed and prepared the moment your exchange request is submitted, and dispatched of once your original order is received and inspected.
- Refund to your original payment method or EFT can take 1-5 working days to process, and may take an additional 2-3 working days to reflect in your account.
If your return does not meet the requirements and is rejected, we will get in touch and let you know why and to arrange to have the item couriered back to you.