1. Log your return or exchange : Click here. You'll be asked to enter your order number and email address. Please read our Returns & Exchanges policy to make sure you're eligible for a return. Once your return is reviewed and if it is eligible and approved, you'll be notified by email.
2. Prepare the return parcel: Pack the product in its original packaging, and into a shippable box or other packaging to protect the products on for their return.
3. Collection: We will notify the couriers to collect the order. This is usually collected the same day. VERY IMPORTANT: You need to print out the 4 waybill and attach it to the parcel to be returned. We will send you the Waybills immediately after notifying the courier.
4. Receive & Review: When the package arrives back at the warehouse, the items are inspected before the refund or exchange is authorised. This process can take 2-3 days (longer during high-volume periods).
If the refund is approved, you will receive an email confirming that your money is on its way.
- Refund to your original payment method or EFT can take 1-5 working days to process, and may take an additional 2-3 working days to reflect in your account. Contacting us will unfortunately not speed up this process.
- Refund to Gift Card is immediate at time of processing.
If your return does not meet the requirements and is rejected, we will get in touch and let you know why and to arrange to have the item couriered back to you.