Log a return

Here's how you can log a return

1. Log your return or exchange : Click here. You'll be asked to enter your order number and email address. Please read our Returns & Exchanges policy to make sure you're eligible for a return as the process will not continue if your return falls out of the stipulated returns policy deadlines.

2. Prepare the return parcel: Please pack the product in either the original packaging or in a suitable box / flyer bag to protect the products on for their return.

3. Collection: We will notify the couriers to collect the order within 1 working day. Your return is usually collected the same day. VERY IMPORTANT: You'll receive a PDF waybill on email to print and include with your return parcel (please keep your eye on your spam folder).

4. Receive & Review: When the package arrives back at the warehouse, the items will be inspected before the refund or exchange is authorised. This process can take up to 2 days after arrival at our warehouse for your original payment to be reversed, a gift card to be issued or a replacement item to be sent.

Exchanges are packed and prepared the moment your exchange request is submitted, and dispatched of once your original order is received and inspected.
Refund to your original payment method or EFT can take 1-5 working days to process, and may take an additional 2-3 working days to reflect in your account.

If your return does not meet the requirements and is rejected, we will get in touch and let you know why and to arrange to have the item couriered back to you.

I love it

I love it thanks

Great product

Great product.

Scandi Sleeveless Down Feather Winter Puffer Jacket in Coffee

Love love my jacket

Love love my jacket, colours perfect and the size as well. Warm fabulous jacket. Am not disappointed at all.

Paraíso Bird Motif Shiny Jacket in Red and Pink

Im loving my knits I always buy them when they are available

Im loving my knits I always buy them when they are available. My last one I had for 3 seasons xx

Lovely and soft!! Have all the colours

Lovely and soft!! Have all the colours now!

Cleaning suede

Love them but how to keep them clean - should I use suede protector before wearing them?

Love my Vicki Sneakers so much

Live my Vcki Sneakers so much.
Super soft and comfortable.
Great online service.

Julz Roman Leather sneaker

My favourite!! So so stylish and super comfy.

Love it

Love it, soft an all day wear. Matches a lot of colours

Comfortable and trendy

Comfortable and trendy.

Lyra Leather Platform Sneaker In Bottle Green

PJ pink flamingo

stunning PJ's

Lovely and soft

Lovely and soft. Very comfortable 😌

Cloud Knitted Viscose Hooded Set With Palazzo Pants In Taupe

Soft and nice feel of the shimmer lurex black top

Soft and nice feel of the shimmer lurex black knit

Love it! Super soft and comfortable

Next level

This jacket is everything. Cozy, stylish and my new favourite thing. Beautiful quality as always 👌🏼

I'm going to order another asap

Italian Knitted Tee with Crochet Pocket in Chocolate

Loving them!!

Mid-Rise Cotton Jogger Jeans in Blue with Animal Print Waist Band

They are like slippers, ❤️❤️

Vicki Leather Sneaker in White with Silver Glitter Star

Vicky Fan

This is my 2nd Vicky pair. Taking her with on my overseas holiday.

Stunning fabric and fit. Thank you for the stunning shopping experience.

Italian Textured Cotton V Neck Top with Shimmer Trim in Burnt Sienna

Nahla grey slip on

I absolutely love it, the colour is beautiful and it's super comfy. Can't wait to wear my Nahla slip on 😍

Amazing

Quilted Bomber Jacket in Leopard Print with Red Piping

Best Knit

So warm and also fashionable. Have been getting compliments all week so far

Jackie O 3/4 Length Knitted Viscose Coat in Khaki

joggers

I absolutely love the cream joggers! So comfy, yet stylish. The fabric is simply stunning. The slight stretch ensures ultimate comfort.

Reversible jogger jeans

I LOVE these jeans! They are the perfect cut for my shape, with the drawstring band that fits so comfortably over my sensitive tummy. Great quality too! An perfect for travelling, 2 pairs of pants in one. I would love to have them in more colours, or even just the same pants in one colour, not necessarily reversible.

FREE DELIVERY OVER R1500

We get our orders out fast. Orders take between 1-3 business days to dispatch.

EASY RETURNS

Enjoy a free first exchange – we’ll handle the pickup and delivery at no cost to you.

TOP-NOTCH SUPPORT

Our dedicated team is here to assist you with any questions, before or after your order

2000+ 5 STAR REVIEWS

With 2,000+ five-star reviews, you can trust Tribute to deliver what you’re looking for.